Support

Contact Us

We typically respond within 48 hours on business days.

Have a question, found a bug, or need help with your subscription? We’re here to help.

General Support & Billing

For account issues, subscription management, refund requests, or general questions, please email us at:

support@travelsafejapan.com

What to Include in Your Email

To help us resolve your issue faster, please include:

  • Your account email address
  • A brief description of your issue or question
  • For billing issues: the date of purchase and the plan you purchased
  • For scan issues: the type of food item you were scanning (packaged product, restaurant dish, etc.)

Common Topics

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Refunds & Billing

Request a refund, report a duplicate charge, or ask about your subscription status.

View Refund Policy →
🔍
Scan Accuracy

Report an incorrect allergen result or a food item that wasn’t recognized correctly.

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Account Access

Trouble logging in, or need to change your email address or delete your account.

🍽️
Restaurant Data

Request a new restaurant to be added, or report outdated allergen information.

Medical Emergencies

If you are experiencing an allergic reaction, please contact emergency services immediately. In Japan, dial 119 for an ambulance. TravelSafe Japan is an informational tool only and cannot provide medical assistance.

Legal Inquiries

For legal matters, privacy requests, or data deletion requests, please reference our Privacy Policy and Terms of Service, then email us at support@travelsafejapan.com with the subject line “Legal Inquiry”.